MyLogin Help​​​​​

You can use the MyLogin system to do a number of things: change your password, register your securit​​​y details, create a PIN and a memorable phrase which can be used to help you recover your password and re-set your computer account.

What is my user number?

Your user number will be a letter followed by a series of numbers. For example U1234567, T1234567, A1234567 or X1234567. When you enrolled on a course or joined the university you will have been issued with this.

What if I don’t know my user number?

You should be able to find your user number on the front of your TUSC card. If not contact your nearest IT service desk. You can find your nearest IT service desk on this map.

How do I get my password?

You should have received your password when you joined the university. If you haven’t received it yet one of the IT service desks can help you.

I have my password. How do I change it?

If you want to change your password click on the ‘Change your password’ link. You will be asked for your user number and current password. Enter these and you can set a new password.

I am having problems changing my password?

The most common problem people have when changing their password is that the new one may not be valid. The university has several rules which need to be adhered to when changing your password. It must:

 
  • be at least 14 characters in length (Staff and Associate accounts)

  • be at least 8 characters in length (Student )
  • not contain all or part of your first name, last name or user number

  • contain:

    • At least one uppercase letter (A-Z)

    • At least one lowercase letter (a-z)

    • At least one number (0-9)

  • The password can also contain an exclamation point (!), dollar sign ($), or percent (%)

  • The password can not contain any of the following characters:

    • Spaces

    • sterling pound (£)

    • ampersand (&)

    • less than (<)

    • greater than (>)

    • colon (:)

    • vertical bar (|)

    • number sign (#)

  • be different to your previous passwords. If you try to use a password you have used previously then it will be rejected.

If you are still having problems changing your password please contact the IT service desk who will be happy to help.

I’ve changed my password. Is there anything else I should do?

Yes. We strongly recommend that you register your security details. Doing this will allow you to recover your password yourself if you ever forget it and, if you are a student, register yourself for out of hours. You can register your security details by clicking on the Manage your security details link.

What will I be asked for when registering my security details?

We need enough information to help us identify you and protect your computer identity. You will be asked to register:

  • date of birth

  • town of birth

  • a PIN number

  • a memorable phrase

  • you can also enter an alternative email address. We strongly recommend you do this as it gives us another way to communicate account details to you

I’ve forgotten my password. How do I recover it?

There are several ways to recover your password. If you have registered your security details (see above) then you can click on the forgot my password link. You will be asked for your user number, date of birth, town of birth and part of your memorable phrase. After entering this you will be able to set a new password. If you haven’t registered your security details you should contact the nearest service desk who can help you.

My Account Keeps Locking Why does this happen?

You have two scenarios:

  1. You’ve changed your password but haven’t logged out of your PC, you must do this in order to stop current applications using your old credentials for automatic access such as network folders.

  2. You still have your original password attached to a mobile device, for example if you have work emails/calendar synced with your mobile device or use the university’s WIFI service (Eduroam).  Make sure any device using your password is turned off or has the WIFI network disabled *before* you change your password, including those at home (they could still be active on your home broadband and thus connected to the University – even in standby).

I’ve forgotten my memorable phrase. What do I do?

Contact a IT Service Desk. They will be able to reset your memorable phrase for you. You will then need to access the ‘Manage your security details’ section again and you will be asked to set a new memorable phrase.

What is the PIN used for?

Your PIN is used to improve security on certain web applications. For example, when you visit the Portal to view your personal details, and, when you log in MyAccount via the Library Catalogue.

I need help. How do I get it?

You can contact your nearest service desk or ring 2220. If you are ringing outside the university you can call 01642 342220. You can also email ithelp@tees.ac.uk. If you have chosen to register for out of hours support when entering your security details you can also contact them. You can also get help by visiting http://ithelp.tees.ac.uk.

Can I get help outside of normal hours?

Yes, please contact the Out of Hours Service