Mobile Device Clinic​​​​

The Mobile Device Clinic is a free service to help solve problems that students at Teesside University may have with their laptop, MacBook, tablet or smartphone. Bring your device along to any IT Service Desk and we will book the laptop in and contact you when the work is completed.

Full details of the service can be downloaded.

Example Problems:

  • Virus and malware infection
  • Software installation
  • Error messages
  • Wi-Fi connection
  • Laptop running slow
  • Laptop not working at all
  • Missing files
Please note that we are unable to provide a hardware repair service.

How does the clinic work?

On a first come first served basis. We will endeavour to resolve issues with your device within 5 working days. The Laptop Clinic terms and conditions can be found here.

Who can use the clinic?

All Teesside University students.

Clinics are not available for staff, visitors to the University or members of the public.

Location of the Clinics

The clinic is open from October 15th 2018 to 24th May 2019 (during term time only). It operates Monday to Friday, 9am to 4pm.

The location of the Service Desks can be found here 

Before you attend the clinic

You will find self-help advice on the University IT Help Centre website giving you things you can do yourself to repair and optimising your laptop. The self-help information includes useful links to free antivirus and malware removers. We recommend trying these simple steps before bringing your laptop to the clinic.

If at all possible, make a backup of your data before coming to the clinic. If we need to wipe your machine you will lose any data which has not been backup up.

What should I bring?

Please bring your laptop, tablet or smartphone and power supply. Also, any licensed Windows or recovery CDs, license keys and passwords need to be provided. If you want help copying files from your computer please bring a large memory stick or USB hard drive.

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